These Terms of Service (the "Terms") govern your access to and use of the berthcast website, application, and related services (collectively, the "Service") provided by berthcast, operated from Singapore ("we", "us", or "our"). By creating an account, uploading data, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
You confirm that you have authority to bind the company or entity on whose behalf you are using the Service. References to "you" mean both you personally and the entity you represent.
berthcast is an inventory analysis tool aimed at food distribution and similar businesses. The Service ingests data exports you provide (inventory reports, sales records, purchase orders, supplier lists) and uses artificial intelligence to generate observations, classifications, and reorder recommendations.
The Service is provided as a software-as-a-service offering. We may add, modify, or remove features at any time. We will not materially reduce the core functionality available on your active paid plan without reasonable notice.
Accounts are provisioned by us for your organisation after you get in touch — there is no public self-service sign-up. Each account requires a valid email address. You are responsible for:
You must be at least 18 years old, or the age of legal majority in your jurisdiction, to create an account. We may suspend or close accounts that we reasonably believe to be fraudulent, abusive, or in breach of these Terms.
You agree not to use the Service to:
The data you upload to the Service (inventory exports, sales records, supplier lists, and related operational data) remains your property. You grant us a non-exclusive, limited licence to process that data solely to provide the Service to you. We do not use your data to train AI models — ours or anyone else's — and we never use one customer's data to generate results for another customer.
We will not sell your data or share it with advertisers. We pass your data only to the infrastructure and AI providers needed to run the Service (listed in our Privacy Policy, currently Anthropic for AI inference), each bound by confidentiality and limited-use terms.
For information on how we collect, store, and protect personal data, see our Privacy Policy.
We use commercially reasonable technical and organisational measures to protect your data, but no system is fully secure. You acknowledge that uploading data to any online service carries inherent risk, and you agree to maintain your own backups of any critical operational data.
The Service, including its software, design, branding, and documentation, is owned by us and protected by intellectual property laws. Nothing in these Terms transfers ownership of the Service to you.
Recommendations and outputs generated by the Service from your data are licensed to you for your internal business use. You may share them with your suppliers, employees, and advisors as needed to operate your business.
Feedback you provide about the Service (suggestions, bug reports, feature requests) may be used by us without restriction or obligation to you.
Trial access may be granted at our discretion for an agreed period at no cost. When a trial ends, actions that run new analyses stop, but you can still read your past results. Paid plans are billed monthly in advance unless otherwise agreed in writing.
All fees are stated in Singapore Dollars unless otherwise specified and exclude applicable taxes, which are your responsibility. We may change pricing for new billing periods on 30 days' notice.
Refunds: paid plan fees are non-refundable except where required by law or expressly agreed in writing. If you cancel a paid plan mid-cycle, access continues until the end of the current billing period.
The Service uses large language models to generate inventory classifications, reorder recommendations, and other observations. These outputs are aids to your decision-making, not substitutes for it.
You acknowledge that AI-generated output:
You are solely responsible for any purchase order, supplier communication, or operational decision you make on the basis of the Service's output.
The Service does not place, transmit, or execute orders with any supplier. Approving a recommendation in the interface records your own decision only; carrying out that decision — and choosing whether to — remains entirely with you.
You are responsible for the accuracy, completeness, and currency of the data you upload. The Service processes your data as provided: we have no obligation to detect errors in it, and we are not responsible for outputs, recommendations, or decisions that reflect inaccurate, incomplete, outdated, or wrongly formatted data uploaded by you or on your behalf.
Supplier reliability scores and similar observations are statistical estimates derived solely from your own uploaded data and recorded outcomes. They are provided for your internal decision-making only, and you are responsible for any use or disclosure of them to third parties, including the suppliers concerned.
The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, and uninterrupted availability.
We do not warrant that the Service will be error-free, that defects will be corrected, or that the Service or the servers that make it available are free of viruses or other harmful components.
To the maximum extent permitted by law, our total aggregate liability to you under or in connection with these Terms (whether in contract, tort, or otherwise) shall not exceed the fees actually paid by you to us in the twelve (12) months immediately preceding the event giving rise to the claim, or SGD 100, whichever is greater.
In no event will we be liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits, lost revenue, loss of business, loss of data, or cost of substitute services, nor for the cost of excess, expired, or obsolete inventory, stockouts, spoilage, or missed sales resulting from decisions made on the basis of the Service's output, even if we have been advised of the possibility of such damages.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or for death or personal injury caused by negligence.
You agree to indemnify and hold us harmless from any claims, damages, losses, liabilities, and reasonable legal fees arising out of: (a) your breach of these Terms; (b) your misuse of the Service; (c) your violation of any law or third-party right; or (d) any data you upload to the Service that you did not have the right to share.
You may close your account at any time by contacting us. We may suspend or terminate your access if you breach these Terms, fail to pay fees when due, or use the Service in a manner that exposes us to legal or reputational risk.
On termination, your right to use the Service ends immediately. For 30 days after closure we will, on request, make your uploaded data available for export. After that window we delete your uploaded data and analyses from the live system within a further 30 days, except where the law requires us to keep specific records longer. Backup copies age out automatically on a rolling basis.
We may amend these Terms from time to time. If we make a material change, we will notify you by email or through the Service before the change takes effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not accept the changes, your only remedy is to stop using the Service and close your account.
These Terms are governed by the laws of Singapore. The courts of Singapore have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, and both parties submit to that jurisdiction. Before starting formal proceedings, both parties agree to first attempt in good faith to resolve the dispute directly within 30 days of one party notifying the other in writing.
Questions about these Terms can be sent through our contact page or emailed to admin@berthcast.com.